IT·Beginner
IT Support Specialist
Target role — Helpdesk → Sysadmin
Land your first tech role supporting users, devices and networks — and have the cert and hands-on labs to back it up.
By the end, you'll have shipped
A documented home labTroubleshooting runbooksA ticket-workflow demoA foundational IT certification
Career insight
12,000+
Open roles
active openings, last 30 days
$58k
Median salary
$42k–$78k · US median base, mid-level
High demand
Hiring demand
the classic tech on-ramp
No degree required
Typical entry
Skills and portfolio carry interviews
Most-requested skills
WindowsActive DirectoryCustomer Service
Related roles
Help Desk TechnicianSystems AdministratorDesktop SupportNOC Technician
The path · 5 stages · 13 checkpoints
Stage progression
1
Hardware & OS
The physical and software layers you'll support daily.
Computer Hardware
Hardware1 week
Operating Systems
OS1.5 weeks
Software & Troubleshooting
1 week
2
Networking
How devices connect — and why they don't.
3
Systems & Identity
Managing users and devices the way real workplaces do.
4
The Service Desk
The job itself: tickets, SLAs and people.
5
Certify & Job Search
Earn the cert and start your job search.